Return Policy - Suraksa
Reaurns is a scheme provided by respective sellers directly under this policy in terms of which the option of Exchange,Replacement and/or refund is offered by the respective sellers to you,All products listed under a particular category may not have the same returns policy, for all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy,do refer the respective items applicable return/replacement policy on the product page for any exceptions to this returns policy and the footer read more
Return Eligibility List
- Furniture Home : Pet Supplies & Rest fo Home, (Except Home decor, Furnishing, Home Improvement Tools, Household Items ) = 15 days only But Return Condition Follow You Refund or Replace For products requiring installation, returns shall be eligible only when such products are installed by the brands authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 15 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided
Home - Bedsheet, Pet Food, Furnishings, Home decor, etc = 8 Days Return But Return Condition Follow You Refund For products requiring installation, returns shall be eligible only when such products are installed by the brand authorized personnel
Prescription medicines - Medication such as antibiotics, pain killers etc = 4 Days Return But Return Condition Follow You Returns for damaged, wrong and expired products may be accepted.
Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..
Lifestyle: WinterWear (sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho,uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume) = 10 days Refund, Replacement or Exchange
Medicine (Ayurvedic & Allopathy & Homeopathy) = 5 days
Refund
Non-Returnable Items
- Opened or used products Products without original packaging Items damaged by misuse Personalized or custom products
Return Process
- Contact our customer service at {{ maanAppearance("email") ?? "info@suraksa.com" }}
- Provide your order number and reason for return
- Receive return authorization and instructions
- Ship the product back to us
- Receive refund or replacement
Refund Processing
Refunds will be processed within 5-7 business days after we receive and inspect the returned product. The refund will be issued to the original payment method.